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Loan Servicing Frequently Asked Questions

 

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To verify that MBOH has received a mortgage loan payment, a borrower can:

  • Log into the Borrower's Portal View  with their User Name and Password to access their mortgage loan.  If a borrower does not have a User Name or Password set up, they can click "create account" to input their loan number and Social Security Number. 

  • Call the Loan Servicing Department directly at 406-841-2799 or Toll Free at 855-841-2799.

  • Email the Loan Servicing Department at loanservicing@mt.gov.

No, the Montana Board of Housing does not refinance loans. 

At this time, MBOH does not have online banking capabilities.

To access the Borrower Portal View, go to https://montanaloans.mt.gov.  If you have not already created an account, click on "create account" to input your loan number and Social Security Number to register.

A borrower can find out what there loan number is by contacting MBOH at 406-841-2799 or Toll Free at 855-841-2799.  A servicing team member can look a loan number up using name and property address.

To find out what a mortgage loan balance, or unpaid principal balance (UPD) is, a borrower can log into the Borrower Portal View or by calling MBOH at 406-841-2799 or Toll Free at 855-841-2799. 

In order for a borrower to receive a copy of their mortgage tax information, they must call the Loan Servicing Department at 406-841-2799 or Toll Free at 855-841-2799 to request a copy of their tax information be mailed to them.

To get a payment history, a borrower has the option to print one off of the Borrower's Portal View or by calling MBOH at 406-841-2799 or Toll Free at 855-841-2799  to request one to be mailed to them.

To get a payoff quote on a mortgage loan, the borrower needs to submit a written request with the anticipated date funds would be in MBOH's office via fax at 406-841-2841.  Please send "Attn: Amy" and allow 48 hours for response.

If a borrower becomes delinquent on their mortgage loan, they need to contact the Loan Servicing Department as soon as possible by calling 406-841-2799 or Toll Free at 855-841-2799 to find out their options.  Options vary based on whether a mortgage loan is insured by FHA, VA, RD or HUD184.

A payment coupon book will be sent to each borrower at the beginning of every calendar year (January) unless their payment is withdrawn automatically through ACH.  If a borrower loses their coupon book, they need to call the Loan Servicing Department at 406-841-2799 or Toll Free at 855-841-2799 to request a new one.  Coupon books take approximately two weeks to arrive in the borrower's mail box.


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HOUSING DIVISION | MONTANA DEPARTMENT OF COMMERCE
301 S. PARK AVE, STE 240 | PO BOX 200528 | HELENA, MT 59620-0528 | P: (406) 841-2840 | F: (406) 841-2841 | TDD: (406) 841-2702 | TOLL FREE: (800) 761-6264